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Market Data Support Engineer - RTH
Ref No.: 18-00334
Location: New York, New York
Professional Summary:

We are looking for an experienced Market Data Support Engineer with a proven track record of partnering with a variety of business users on their market data support needs (incident, problem and change management), executing on market data projects (installations, upgrades, patches), and driving disaster recovery testing efforts.

Working within the Application Service Delivery team, the candidate will provide Level 1 & 2 support for Market Data applications as well as a broad range of similar applications.

The role will appeal to a well-rounded and hands on individual with strong quantitative, analytical and technical skills with a passion for supporting mission critical applications.

Specific Responsibilities:
  • Provide Level 1 & 2 support for all Market Data applications through a comprehensive incident and problem management discipline
  • Provide hands-on support to end-users with professional demeanor and proficient communication
  • Develop relationships with other Technology groups, including Infrastructure, to ensure all issues are addressed up and down the application stack
  • Documentation of Market Data application usage, flows, and infrastructure
  • Provide off hours support as needed for critical applications

Role Requirements:
  • BA/BS degree with hands-on Market Data support responsibilities (5+ years)
  • Asset Management / Trading business experience (5+ years)
  • Extensive experience supporting and managing Market Data platforms (Bloomberg, Factset, SWIFT) and other similar platforms
  • Strong understanding of Market Data entitlement engines with the ability to query and assess usage models
  • Ability to work independently on technically challenging projects to design, implement and manage projects
  • Understands and applies enterprise wide thinking to individual departmental requests to ensure solutions are supportable and aligned to strategic roadmaps
  • Influences the prioritization of technology projects in the Market Data space to ensure they align to strategic roadmaps
  • Strong oral and written communication skills
  • Natural partner / team player with very strong interpersonal skills
  • ITIL certification a plus