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Desktop Support Technician - Perm
Ref No.: 18-00323
Location: Boca Raton, Florida
Our direct client is seeking a Computer Support Technician to work in their Boca Raton, FL office location.

Experience required:
  • Minimum Formal Education/Experience Requirements
  • Associate of Science Degree from an Accredited Institution
  • Two years of experience working in a desktop support/PC technician role

Required Industry Certification:
  • CompTIA A+

Preferred Industry Certification:
  • Microsoft Enterprise Desktop Support Technician
  • CompTIA Network+
  • CompTIA Security+

Required Skills:
  • Hardware and software troubleshooting, installation, and maintenance
  • Solid understanding of the Windows 7/10 operating systems
  • Familiarity with Android and Apple mobile devices
  • Ability to map network drives
  • Understanding of Ethernet cabling standards
  • Attention to detail
  • Ability to multitask and work in a fast-paced environment

Desired Skills:
  • Basic understanding of computer network concepts and the TCP/IP protocol
  • Basic understanding of network security concepts
  • Exposure to Help Desk ticketing systems – Alloy preferred
  • Exposure to Active Directory
  • Exposure to telephony – Cisco preferred
  • Experience setting up A/V teleconferencing equipment
  • Ability to use physical network tracing/troubleshooting tools
  • Understanding of the importance of technical documentation