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Incident Manager - Contract
Ref No.: 18-00030
Location: Dresher, Pennsylvania

Job Descriptions:
  • Assists in the monitoring of hardware, software, network, application and intrusion detection disciplines for the enterprise.
  • Responds to complex problems concerning these disciplines as escalated by the Help Desk, application developers, hardware/software support areas, and automated system alerts.

Job Requirements:
  • Incident Management experience
  • Remedy/Service Now knowledge/experience
  • Metrics/Reporting experience
  • Automation/process improvement experience