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Content Review Analyst (Language) - CSAI
Ref No.: 18-04865
Location: Austin, Texas
Start Date: 10/10/2018
Portuguese (9)
Russian (2)
Vietnamese (1)
  • The Policy Enforcement team is comprised of an elite group of Policy gurus, critical thinkers, specialists, and admins, whose mandate is keeping user's safe, through crafting, debating, implementing, adjusting, and enforcing, content Policy.
  • As a Policy Enforcement Associate, you will be responsible for reviewing, analyzing, and applying the client's Policies, Community Guidelines, and other standards, to escalated content within a sensitive vertical -- specifically, child safety -- ensuring the highest degree of accuracy, timeliness, and professionalism in terms of enforcement and other related workflows.
  • In addition, you will be responsible for carrying out other key Policy Operations functions, from working cross functionally to train and support other teams within Policy Enforcement, to collaborating with other team members to drive impactful improvements in the team's processes and tools. Responsibilities
  • Maintain a high level of familiarity with client Policy verticals
  • Review escalated and user-reported content for compliance with client Policy guidelines
  • Meet and/or exceed ambitious core work targets
  • Identify global & local trends and monitor major violators in the online community
  • Respond to additional requests and projects as needed
  • Provide Policy consultation and guidance to other admins and teams Minimum Requirements
  • High School Diploma; BA/BS degree preferred
  • 0-1 year of experience internet content
  • Strong interest in internet pop culture, and/or gaming required.
  • Familiarity with internet technologies and related policy and regulatory environments a plus.
  • High degree of initiative and deadline-driven productivity.
  • Customer service/client experience preferred.
  • Openness to participation in therapeutic exercises
  • Demonstrable capacity for critical thinking, analysis, and attention to detail
  • Strong work ethic in both an individual and collaborative environment • Ability to thrive in a fast-paced workplace Preferred
  • Interest in a long-term career in Policy, Social Advocacy, Law, or other related fields
  • Experience working in Operations, Policy Enforcement, and/or content review Preferred
  • Interest in a long-term career in Policy, Social Advocacy, Law, or other related fields