Previous Job
US | Data Analyst - Data Security Architect
Ref No.: 18-04653
Location: Cincinnati, Ohio
Start Date: 10/08/2018
Role: Desktop Analyst
Work Location: Cincinnati OH

Job Description
Any Degree 5+ years of experience on Service Desk Support having experience on Windows, Linux, UNIX, SNOW
Candidate should be able perform the following activities and having US TOP

• Identifies system problems. Performs necessary system repairs. Determines the efficient utilization of resources.
• Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options.
• Maintains appropriate documentation and procedures. Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
• Provides solutions using specific product knowledge, system utilities, and operating environment.
• Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
• Install, configure, upgrade, troubleshoot, diagnose, and resolve problems with special application software and its integration with the standard Windows operating system and Office products.
• Install, configure, upgrade, diagnose and resolve problems on peripheral devices.
• Assist with asset management: surplus, transfer, and upgrade of computers to maximize capacity and capability within the department Data transfer required as a
• Assist in Hardware upgrade or software migration.
• Education and training for special applications, new operating systems, shrink-wrap Microsoft Office products.
• Provide assistance to personnel traveling with various connection problems or with other required support. Conference Room support VPN Support Network Support Fair knowledge in Programming