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US | Infrastructure Management - Datacenter Operations
Ref No.: 18-04349
Location: Chicago, Illinois
Start Date: 10/01/2018

Job Description
  • Total IT experience of 7+ years working within a large enterprise on implementation initiatives
  • 3+ years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications, well versed of ITIL processes.
  • Strong technical knowledge of ServiceNow modules - Incident Management and Service Level Management, Problem Management, Change Management, Release Management, Event Management, Knowledge Management, Service Request, Work Request Management, ServiceNow Discovery, Software Asset Management, Asset Management , CMDB , Contract Management
  • Good analytical and debugging skill
  • Very good verbal and written English communication skills
  • Work with team and client SME to complete the due diligence.
  • Setting up transition sessions with Stakeholders to understand their pain area and current challenges in ASIS Implementation.
  • Advise the client about potential improvements
  • Knowledge Documentation review with Stake holders.
  • Requirement Gathering & Analysis simplified, and lean processes Provide simple, effective and user-friendly technical solutions within the product boundaries (Service Now)
  • Manage Sprints and maintain delivery date.
  • Effective time management and team handling skills
  • Integration with various 3rd party systems
  • Knowledge Ambassador for Service Now product
  • Perform technical reviews
  • Understand new product features in latest versions and implement them to reduce customization
  • Present innovation ideas to functional and technical team
  • ITIL V3 certification or ServiceNow certification is plus.

Expectation about this position:-
  • He should good in client communication and experience in handling their queries/doubts from onsite
  • Technically sound in terms of Scripting & ServiceNow Configurations and good knowledge about Service Now Modules
  • Experience or Knowledge on CMDB and knowledge about Discovery
  • Worked on 3rd party Integrations (Please check their contribution/role integration)
  • Good Analytical and debugging skilled
  • Good in managing team and release/deliverables· Good analytical and problem-solving skills.