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Service Now Developer
Ref No.: 18-03621
Location: Pleasanton, California
Start Date: 09/04/2018

Role : Service Now Developer
Multiple Location : Pleasanton, CA
Experience : 8+

Job description:

· Implement Service Portfolio Management to enable service offering, cost tracking, availability reporting and SLM capabilities
· Establish processes and configurations to enable ownership identification and approval workflows to differentiate between different hosting environments for business services/service offerings
· Review manual cost management and charge back processes for IT services in Cloud, and use ServiceNow to enable a more automated solution via Cloud Management, Asset Management, and Service Portfolio Management
· Review and assess client CMDB model currently used, and provide recommendations and guidance on how to maximize the out of the box CMDB CI classes available to align with current client business requirements.
· Automate import from client APM Portal to ServiceNow portfolio Management/CMDB (Integration requirement)
· Redefine Marketplace(client custom Service Catalog portal) taxonomy to match the client APM portal taxonomy structure
· Modify client Marketplace workflow so data output (RITM/SCTASKS) match APM Portal taxonomy structure
· Create a framework for pricing out catalog items and other business services. Establish a costing model and maintain this information in the CMDB.
· Create an auto group assignment and SLA model for incidents and requests based on affected hosting environment.
· Create or enable reporting to support cost charge back to individual business units in relation to service availability and fulfilled requests.