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Salesforce Business Analyst
Ref No.: 18-03400
Location: San Jose, California
Start Date: 08/28/2018
 
Job Description:
  
Job Title               : Salesforce Business Analyst
Location               : San Jose, CA
Duration              : 6+ months
Interview            : WebEx
 
Key Responsibilities:
·Collaborate with business partners and teams to analyse and understand business problem/need
·Leverage thorough understanding of business and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
·Document current state business process ("as – is” process map) and future state business process ("to-be” process map)
·Facilitate requirements gathering sessions with business stakeholders and key technical resources
·Use a variety of industry standard/best practices techniques to elicit requirements from the Business
·Document, categorize and prioritize business, user and system requirements
 
Requirements:
·At least 8yrs experience with at least 5yrs in salesforce specially Service cloud
·Strong understanding and experience of call center implementation using Service cloud
·Good knowledge on Sales and Marketing cloud
·Hands on configuration capabilities
·Excellent communication
·Good customer interaction capabilities