Job Details:
Title : ServiceNow Administrator (562758)
Location : Raleigh, NC 27610
Duration : 12 Months Contract
Job Description
- The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.
- The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations.
- Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.
- The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations.
- This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.
Responsibilities
· Personalize and create forms and fields
· Create new applications, modules, and tables
· Activate a plug-in
· Build reports, gauges, and homepages
· Set up Service Level Agreements (SLAs) and monitor SLA workflows
· Create and track Service Catalog requests, and items with variables
· Create, monitor, modify, and publish Service Catalog workflows with approvals
· Follow the notification process back to the Business Rule
· Import data into the instance
· Create and use update sets to facilitate moving customizations between your instances
· Search, populate, and customize the Knowledge Base
· Create an Access Control Rule (ACL)
· Create global controls for attachments and cookies
· Custom scripting
· Build third party software integrations
· Answering "how to" technical and application configuration questions
· Aiding in translating business requirements into technical requirements
· Facilitating roll out of new applications and modules
· Manage the ServiceNow system upgrades that occur three times per year
· Assisting in troubleshooting patch / release management issues
The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:
- Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
- Web applications, networks, protocols and email (SMTP, POP3)
- Basic understanding of ITIL v3 methodologies
- Understanding of enterprise IT architecture
- Working knowledge of relational databases
- Experience with database manipulation via a programming language
Experience in these areas is a plus:
- LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
- Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
- Web Services integrations.
Skill Matrix
Skill |
Years of Experience |
Last Used Year |
Proven ServiceNow implementation experience |
|
|
Web applications, networks, protocols and email (SMTP, POP3) |
|
|
Basic understanding of ITIL v3 methodologies |
|
|
Understanding of enterprise IT architecture |
|
|
Working knowledge of relational databases |
|
|
Experience with database manipulation via a programming language |
|
|
Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.) |
|
|
Impeccable time-management and record keeping |
|
|
The ability to take complex end-user requirements to code |
|
|
LDAP directories, such as: Active Directory, eDirectory, OpenLDAP (Desired) |
|
|
Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0. (Desired) |
|
|
Web Services integrations (Desired) |
|
|