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Senior Business Data Analyst
Ref No.: 18-03265
Location: San Diego, California
Start Date: 08/24/2018
 Looking for a Senior Business Data Analyst. 

This role will partner closely with several Customer Success managers to produce analytics, insights, and reporting to support these needs. This role is expected to understand the business and draw from that knowledge to produce data-driven output to help the Customer Success organization.
Responsibilities:
Partner with Customer Care leaders and the analytics team to enable decision support and key customer insights in the customer care agent and  professional managements  Collaborate with stakeholders and analysts to ensure reporting solutions are scalable, repeatable, effective, and meet expectations of various stakeholders.
Define, implement and standardize metrics, reports and dashboards leveraging Tableau;
Provide recommendations utilizing multiple types of data, business knowledge, and strategic assumptions when data doesn't exist ;
Answer ad-hoc analytic questions, contribute to decision-making through opportunity sizing, and train users to self-serve standard reports leveraging Tableau;
Pursue data quality, troubleshoot data validation, and see issues to resolution; 
Ensure data collection and data processing is optimized to provide crystal-clear visibility into the impact and value of new initiatives and product releases.
Skills: 
Highly proficient in SQL, Tableau, and Excel;
Strong business acumen;
7+preferred years of experience working with web analytics, customer care analytics, or other customer experience analytics; Experience in a scripting language preferred but not necessary;
Experience in defining metrics and instrumenting data tracking;
Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations; Excellent problem solving skills and end to end quantitative thinking;
Ability to manage multiple projects simultaneously to meet objectives and key deadlines;
Outstanding communications skills with both technical and non-technical colleagues;
Proactive and inquisitive learner-seeks out and capitalizes on opportunities for change that enhance the business, rather than reacting to circumstances;
Strong organization, time management and task prioritization skills;
Experience in customer care areas is a PLUS;
Experience with an service based company/background is a PLUS