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ITSM/ServiceNow Functional
Ref No.: 18-03246
Location: Raleigh,, North Carolina
Start Date: 08/24/2018
Job Title – ITSM/ServiceNow Functional
Location – Raleigh, NC
Type – Contract  
  • Minimum IT experience required is 6 – 9 years out of which at least 4 – 5 years in ITIL® process functional consulting domain or at least 5 – 8 years ITIL® Process owner/manager experience
  • Hands-on work experience on at least one Service Management tools like BMC Remedy, BMC Remedy force, ServiceNow, HPSM or any other equivalent industry standard ITSM tool
  • Strong oral and written communication skills with the ability to communicate technical information in non-technical language
  • Proven people management skills for 8 – 10 people team
  • Excellent English communication skills, both written and verbal, including business writing skills
  • Experience of performance data analysis of ITIL® processes
  • ITIL Intermediate is a must, ITIL Expert is preferred.
  • ServiceNow Admin certification is preferred but not a must
  • Ability to work with all levels of client and internal resources
  • Ability to organize, delegate, and leverage resources to accomplish objectives
  • Supervisory skills and the ability to leverage support from other parts of the organization
  • Organizational and time management skills