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ServiceNow Developer
Ref No.: 18-03036
Location: Fort Mill, South Carolina
Start Date: 08/21/2018
Job Title: ServiceNow Developer
Location: Fort Mill, South Carolina
Type of hire: Contract
NO OPTs, need passport number for H1Bs
Essential Functions:
•Assists System Administrator with ServiceNow incidents and requests 
•Designs and develops and documents new ServiceNow Module configurations and services
•Provides mentoring and guidance for ServiceNow System Administrators
•Verifies complex business requirements and estimates work effort required through to implementation
Other Job Duties:
•Ensures continuous collaboration with IT Management and other Technology areas.
•Attends and participates in meetings concerning Servicenow platform and daily shift turnovers
•Communicates operational process issues to respective IT staff, management, business units and Relationship Managers
•Participates in assessing level of effort for ServiceNow requests and enhancements
•Monitors the Servicenow Platform to provide monthly updates and address issues
•Ensure technology teams stay involved in the SMC Enhancements through-out the enhancement lifecycle.
•Minimum 2 years of ServiceNow development, configuration and advanced system administration experience
•Experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Catalog, etc.
•Experience creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
•Experience integrating ServiceNow with internal and external applications such as xMatters, Ariba, Sailpoint Identity, etc.
•Experience patching and upgrading ServiceNow to recent releases
•Experience in data acquisition utilizing SOAP & REST
•Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
•Excellent analytical and problem solving skills to resolve technical issues
•Strong knowledge of the ServiceNow data model and relationships
•Strong knowledge of ITIL processes
•Knowledge of Active Directory/LDAP
•Must have experience developing process documentation
•Must be able to run tasks down to completion with in required timelines
•Must be able manage and track multiple tasks.
•Must be able to take detail notes and track action items.
Additional Information:
•Experience enhancing the Service Catalog Portal and customizing service catalog requests
•Experience with HTML, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks
•Experience with API integrations
•Experience in ServiceNow implementations
•Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
•Experience working in challenging and ambiguous environments
•ITIL Certification