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Service Delivery Practitioner - Teamcenter Support Consultant
Ref No.: 18-02898
Location: San Jose, California
Start Date: 09/04/2018
Duration:0-12 month(s)

Description/Comment:CSC
CL8
Siemens Teamcenter PLM - Establish support process for Nest to route their issues through ticketing tool (GUTS, Buganizer);
Support and act as single point of contact for Nest for all NX (Siemens tool)-related issues, day-to-day support of all CAD issues, including troubleshooting of common bugs, incidents;
Execution of NX installations, patches, upgrades, system tuning, and production support;
Supporting Nest and Nest users in factories in Taipei/China while accessing design data and resolving performance issues while making trouble free engineering data access;
Work with Nest Business Systems infrastructure team to make sure all functions properly and optimally when IT updates are pushed to enterprise wide user;
Ongoing support for Nest NX users
Establish support process/SLA in JIRA, a tool for bug tracking, for Product Design ( "PD ") following Client Business Systems' Standard Operating Procedure ( "SOP ") and Agile support SOP;
Dayto-ay Nest support coordinating with Client Business Systems team and Client Te