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Teamcenter Support Consultant
Ref No.: 18-02815
Location: San Jose, California
Start Date: 08/15/2018
  • Establish support process for Nest to route their issues through ticketing tool (GUTS, Buganizer);
  • Support and act as single point of contact for Nest for all NX (Siemens tool)-related issues, day-to-day support of all CAD issues, including troubleshooting of common bugs, incidents; Execution of NX installations, patches, upgrades, system tuning, and production support;
  • Supporting Nest and Nest users in factories in Taipei/China while accessing design data and resolving performance issues while making trouble free engineering data access;
  • Work with Nest Business Systems infrastructure team to make sure all functions properly and optimally when IT updates are pushed to enterprise wide user;
  • Ongoing support for Nest NX users Establish support process/SLA in JIRA, a tool for bug tracking, for Product Design ("PD") following Client's Business Systems' Standard Operating Procedure ("SOP") and Agile support SOP; Dayto-ay Nest support coordinating with Client's Business Systems team