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Market Research Program Manager
Ref No.: 18-02513
Location: San Jose, California
Start Date: 08/09/2018
Job Description:
  • As a Research Program Manager, you will combine expert project management skills with a passion for user experience research to help teams improve products for millions of users.
  • You will work alongside the Localization team to execute international user studies (remotely) and analyze the results.
  • You will need to balance multiple projects at any given time.
  • You will be responsible for managing project schedules, identifying risks and clearly communicating any roadblocks with various stakeholders.
  • Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the projects progress and deadlines.
  • To make sure our international research projects have the highest impact possible, you will need to analyze and present findings in a comprehensive and compelling manner.
  • You will analyze raw video footage of user interactions as well as survey data, and report back on key insights.

Responsibilities:
  • Work with stakeholders and external vendors to ensure projects are completed on time
  • Analyze raw video footage and survey responses with keen attention to detail
  • Report key findings in a visually compelling, coherent manner (usually deck format) and clearly communicate findings to senior stakeholders
  • File functional and usability issues from the user studies into Client's internal bug filing system as needed
  • Collaborate with leaders and vendors on project planning and goals, including: requirements gathering, scheduling, resource allocation, study execution and final deliverables
  • Proactively identify risks, prioritize them, and create plans to resolve in a timely manner

Minimum Qualifications:
  • BA/BS or equivalent practical experience
  • 3-5 years' experience managing projects related to user feedback and/or user research
  • 1-3 years' experience working abroad or supporting international expansion within a business environment
  • Strong analytical skills, with the ability to present key findings in a visually appealing, comprehensible manner
  • Excellent communication and presentation skills

Preferred Qualifications:
  • Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems
  • A strong sense of focus and excellent attention to detail while working in a very fast-paced environment
  • Experience with raw data analysis
  • Experience with online user testing and/or survey tools such as UserTesting.com, UserZoom, Loop11, Qualtrics, SurveyMonkey
  • Knowledge of SQL, SPSS, R a plus
  • Key Performance Metrics
  • Each final deliverable answers all questions set forth on the research test plan
  • Respond to product team and/or vendor questions within 1 business day
  • Meet all project deadlines agreed upon with the product team. If unforeseen obstacles jeopardize ability to hit a deadline, communicate this immediately to product team & all stakeholders

All relevant documentation and steps completed for each project, including:
  • Test plan
  • Project tracker/timeline
  • Completed request form
  • WMT tool submission
  • Entry into team project tracker
  • Written quote from vendor
  • All document in a shared Drive folder for each project
  • Buganizer hotlists created and added to the high-level tracking bugdashboard