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# Amdocs Software Quality Assurance Engineer
Ref No.: 19-10628
Location: Chicago, Illinois
Job Title: Amdocs Software Quality Assurance Engineer/ Software Engineer
Location: Chicago, IL
Duration: Fulltime

Job Description:

  • Knowledge of Amdocs CES(CRM/OMS/Enabler) flows and DB schema.
  • Knowledge of UNIX shell commands and SQL queries.
  • Experience with defect triaging
  • SOAP Testing
  • understanding of JSON format
  • Knowledge of Oracle Service Bus and IBM Data Power (optional - good to have)
  • Knowledge of CA LISA Service Virtualization (optional - good to have)

Roles & Responsibilities:

  • Check in QC for the defects opened and validate if required fields aren't populate properly, then send back to respective tester/testing team to correctly update the ticket
  • Triage using a number of different techniques like recreate the issue in different environment, check database & QC ticket details, logs etc
  • If necessary, setup calls with appropriate test/development teams to deliberate on the critical defect
  • Post triage, assign the ticket to appropriate development team to fix
  • Once ticket is assigned, update the ETA for resolution
  • Defect Reports to be generated on daily basis
  • Take over triage work from onshore team and continue to complete the triage during India time
Ensure daily hand-shake with onshore team with proper takeover & handover