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Field Service Engineer
Ref No.: 19-10452
Location: Raynham, MA & Warsaw IN, Indiana
Title: Field Service Engineer
Location: Raynham, MA & Warsaw IN

Job Description

Work with end users to support existing manufacturing IT applications.

• Apply understanding of application and system integration requirements.

• Provide field service support in the factory in a 24/7 fast moving environment

• Own, Support, and iterate models in Manufacturing Execution System to develop and optimize manufacturing process flows

• Engage Subject Matter Experts (SMEs) to assure change and configuration documentation is accurate and complete, all relevant documentation is included, and appropriate implementation strategies and validation activities have been completed.

• Able to work independently and requires minimal guidance to perform required tasks

• Responsibility for the overall management of technical services delivered to manufacturing sites, includes but not limited to site health for infrastructure and applications.

• Coordination of complex service requests.

• Provide functional understanding of processes, tools and integration of plant equipment with IT platform and applications.

• Local representation/site support services for audit/HR investigations


• 5 years Technical background in manufacturing, preferably in a life sciences, diagnostic, and/or medical device environment

• Exposure in working with COTS MES (Traksys, Camstar, WERUM, Rockwell) as well as home grown application built on .Net, Java. Experienced in Traksys MES is preferred.

• Experience in configuration management, operations, and/or quality within a regulated industry

• Understanding of Manufacturing landscape; Exposure in troubleshooting with PLC and SCADA environment

• Awareness on integration between MES & ERP system

• Experienced in Database Technologies like Microsoft SQL, Oracle.

• Understanding of Compliances & good manufacturing practices (GMP)