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Salesforce Certified Business Analyst
Ref No.: 19-09524
Location: San Diego, California
Position: Salesforce Certified Business Analyst
Location: San Diego, CA
Job type: Fulltime


Experience:

  • Sr. Salesforce Business Analyst will partner with our business divisions and will work closely with Sr. Leaders and users to, enhance and support Salesforce allowing us to attract and retain our customers.
  • Individual selected will have expert knowledge of CRMs, specifically Salesforce and Service cloud excel at providing "white glove” customer service to internal customers.
  • The ideal candidate for this job is resourceful, a good problem solver and organized.


The primary responsibilities include:

  • As a member of the CRM team the Sr. Salesforce Business Analyst will be primarily responsible for the enhancements and support of Salesforce.
  • Responsibilities include gathering requirements, writing user stories, and drive enhancements and solutions to continuously increase the effectiveness of the business and our team.
  • The Sr. Salesforce Business Analyst needs to be a self-motivated individual who can build strong working relationships with our business users as well as a service-oriented mindset in everything they do.
  • Responsible for requirements gathering and analysis and translating business requirements into well architected solutions that best leverage the Salesforce platform and products.
  • Produce user stories, process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications and other documentation as required for project analysis, planning and design
  • Design test plans, including definition of test cases and the creation of detailed solution test scripts. Work with other teams and vendors to explore methods for automation of testing