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Salesforce Admin
Ref No.: 19-09190
Location: Phoenix, Arizona
 Role: Salesforce Admin

location: Phoenix, AZ

Duration: Fulltime/Permanent Position

Key Duties & Responsibilities:

• Serve as primary system administrator for the Salesforce.com.

• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

• Complete regular internal system audits and prepare for upgrades

• Manage Salesforce.com data feeds and other integrations

• Coordinate the evaluation, scope and completion of new development requests.

• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

• Assist in training of new users, and grow the Salesforce.com skill set across the organization

• Effectively act a s the liaison between our users, vendors and the application development teams

• Work independently with members of the user community to define and document development requirements

Secondary Skills

Skills Required:

• Excellent project management skills and a positive attitude

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Creative and analytical thinker with strong problem-solving skills

• Must demonstrate exception al verbal and written communication skills

• Must demonstrate ability to communicate effectively at all levels of the organization

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level

information into details, abstract up from low-level information to a general understanding, and distinguish user

requests from the underlying true needs

• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Experience Required:

• Minimum two years of experience as a Salesforce.com administrator

• Saleforce.com Admin (ADM201 and ADM211) certified

• Sales Cloud, Service Cloud and Developer certifications preferred

• Proven ability to design and implement new processes and facilitate user adoption.

• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce.com best practices and functionality

• Strong data management abilities

• A documented history of successfully driving projects to completion

• A demonstrated ability to understand and articulate complex requirements

• Experience with nonprofit processes