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Cognos Administrator
Ref No.: 19-08697
Location: Raritan, NJ, New Jersey
 •     4 Plus yrs of Experience in Cognos TM1 and Cognos Planning Implementation and administration.
•     Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies
•     Incident, problem and service outage management
•     Simple and standard service request fulfillment/Project provisioning
•     Gathering requirements from project teams covering areas such as capacity, users, data
•     Connections/sources, tools/capabilities
•     Environment set-up
•     Install, configure and maintain base software
•     Patch & Release Management
•     Security Management
•     Code migrations
•     Provide 24x7 production system support
•     Document and maintain work-instructions
•     Complete audit required tasks
•     Initiate, submit and implement change requests
•     Log technical support tickets with vendor helpdesk¿
•     Backup, data recovery and service restoration management
•     Implement and maintain monitoring capabilities
•     Collaborate with L3 on patch and bug fix deployment
•     Identify and raise system capacity related issues (storage, licenses, performance threshold)
•     Performance, capacity & utilization monitoring
•     Optimization and Performance tuning