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Field Engineer 2
Ref No.: 18-06033
Location: Minneapolis, Minnesota
 Education and Experience Required
  • Bachelor's degree, and
  • 4+ years' experience troubleshooting and repairing enterprise hardware technologies
 
OR
  • Associate's degree (technical field preferred), and
  • 6+ years' experience troubleshooting and repairing enterprise hardware technologies
OR
  • Without an Associate's or higher level degree, an additional 2 years' related work experience for a total of 8+ years' experience troubleshooting and repairing enterprise hardware technologies
Knowledge and Skills Preferred
  • A successful track record of proactive account management
  • Familiar with networking and all supported operating system platforms (i.e. Client- UX, NT, Linux, etc.)
Knowledge and Skills Required
  • Experience with support of full range of products in an enterprise environment
  • 4+ years' hands-on experience with ISS (Industry Standard Server) and Enterprise products (ISS Servers, P-C Class Blade Servers, SGI, Storage, including OA and firmware)
  • Hands-on experience with storage products
  • Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
  • Adapts easily to work environment changes
  • Works well independently, with little supervision
  • Demonstrated ability to be a liaison for the customer for hardware system support
  • Acts creatively to resolve complex customer issues
  • Superior customer relationship building skills that help move from transactional relationship to long-term relationship activities with customer(s)
  • Ability to perform well under extremely high pressure situations
 
Additional Knowledge and Skills Required
  • The ability to work effectively independently and in small groups
  • Proficient Field Technical Support skill set
  • Knowledge of assigned hardware system platforms
  • Familiarity with networking and all supported operating system platforms (i.e. HPUX, NT, Linux, etc.)
  • Knowledge of high availability system environments
  • Ability to manage complex customer problems
  • Good teamwork with peers and client personnel
  • Knowledge of portfolio of services
  • Basic knowledge of change management process and tools available