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Temp | Technical | Operations Support | Level 1(USD)
Ref No.: 18-06025
Location: Baltimore, Maryland
Description:

Attention to detail, highly motivated with multi tasking abilities and strong team

This position in the NA Reconciliation Utility Control Group involves supervision of reconciliation functions performed by vendor TCS for the North America internal and external accounts, such as cash/stock, ZBA, cross entity and custodial reconciliations. Vendor supervision involves daily authorisations of TCS performance in the investigation, classification, and reporting of breaks, including daily and monthly regulatory reporting which are HIF functions. Follow up to confirm the resolution of breaks, escalation of aging breaks with a variety of business units and products researching issues, risk management and escalation of KRIs, documentation of vendor KPIs, production of regulatory reporting, and engagement with various projects in the Reconciliation Utility.
Responsibilities include:

- Review exceptions/breaks and the quality of research done by TCS - provide feedback, if necessary
- Check weekly ageing reports against risk reporting and escalate to product management and senior management, where appropriate
- Assist and train the staff at TCS in exceptional processing cases
- Perform various intra day & end of day control checks on occasional basis to ensure that TCS delivers quality output
- Identify risk issues, escalate where appropriate and provide assistance in resolving issues
- Ensure upward, downward and peer communication of developments and issues
- Communicate changes/developments (process, organization or service related) to the vendor on a timely basis
- Timely escalation of any process/people issues (TCS related) to the vendor management group
- Review changes suggested by TCS related to process, documentation, etc. and approve by following the proper change management process
- Review SLA reporting done by TCS and provide feedback
- Participate in various governance meetings
- Participate in organizational initiatives
Experience:
- Professional
- Self- confident, demonstrates integrity and demonstrates business appropriate behavior
- Highly motivated self-starter with multi-tasking abilities
- Strong leadership skills
- Ability to delegate and monitor the progress
- Sense of ownership
- Risk awareness and ability to recognize potential risk issues
- Ability to follow through the tasks in systematic manner to completion
- Positive attitude with the ability to work in a team oriented environment
- - Excellent inter-personal skills
- Strong computer skills
- Ability to work under high work pressure
- Attention to detail, and ability to perform to a high degree of accuracy
- A strong interest in and enthusiasm for building a career in Financial Services
- Experience with metrics reporting and reviewing related to account reconciliations
- Innovative and creative challenges to existing processes
- Ability to adapt to changes