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Application Support Analyst
Ref No.: 18-05942
Location: Austin, Texas
The Global Billing & Payments (GB&P) Production System Analyst will be responsible for managing and monitoring production activities on its Billing and Payments Platform. This is a large scale, full-cycle system support.
The candidate will be joining a global, fast-paced environment, where cross-functional teamwork, high standards, and precise execution will be critical to their success. He/She will interact with a variety of teams such as Product Management, Product Development, Quality Assurance, Billing Operations, Optimization, and others, and will serve as the functional and operational subject matter expert in the area of billing, payments, collections and financial postings. The ideal candidate will be self-motivated, process-oriented, persistent, persuasive, willing to learn new systems/technologies and have both product development and production support background, in addition to strong written and verbal communication skills.

Responsibilities
• Manage invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls;
• Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives;
• Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers;
• Communicate effectively with Operations and Management when schedule adjustments and delays occur;
• Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs;
• Perform first-level troubleshooting & coordinate resolution of production issues;
• Provide recommendations and guidance for performance tuning and optimization of our supporting systems;
• Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies;
• Create and maintain documentation related to the production environment for new projects and ongoing issues;
• Support new product rollouts by providing appropriate time window & smoke testing;
• Support and execute month-end close activities; and be involved in other ad hoc projects.

Skills/ Requirements:
• Strong analytical skills, results-oriented and effectiveness in problem solving;
• Excellent English communication skills;
• Ability to author technical specifications, presentations, and other documentation;
• Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting;
• Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus;
• Experience on workflow scheduling as well as knowledge in SAP FICA/FICO is a plus.
• Normally, you will work a standard 40-hour week. This role requires weekend & off-hour support of production activities based on an on-call schedule.
• Fluency in English is required.
• BS +5 yrs or MS +3 yrs