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Data Analyst
Ref No.: 18-05906
Location: Austin, Texas
We are looking for an experienced Data Operations Analyst with strong technical and data management skills leveraging Salesforce Sales Cloud capabilities. This individual should have a strong track record of executing well on daily tasks and have experience in importing, exporting, cleaning, transforming, validating and modeling data, especially in a MS Excel and environment.

Job Responsibilities:

• Accountable for executing and processing of data change requests
• Responsible for maintenance, administration and support of data elements
• Ensures metadata, reference documentation, data files and data flows are accurate and up to date
• Create mappings between fields in the different sources/systems
• Support with data validation, quality issues, integrity, accuracy, consistency and works to resolve impacting issues related to data elements; de-duplication and cleaning
• Assisting with data analysis in Salesforce and Excel as needed
• Creation and generation of reports on various metrics both quantitative and qualitative in Excel, Salesforce and other systems/tools
• Execution of change requests using the whole bandwidth of declarative Salesforce (especially Sales Cloud) features eg. Process builder, visual workflow, validation rules, manage custom objects and fields, User access administration, regular data loads, data validation
• Following Salesforce changes through internal Change control process and documentation
• Support our Salesforce Classic to Lightning transition process
• Maintain existing Salesforce based business processes
• Perform special projects as needed

Knowledge, Skills and Experience:

• Admin (ADM201) or Developer certification required
• Strong configuration and data base knowledge required preferably in the Lightning UX
• 5+ years of experience in data management, operations or business analyst role
• Advanced knowledge of Excel; proficient in formulas, vlookups, pivot tables, macros
• Strong Data Quality, Data Governance and Data Management experience required; Database/SQL skills is a plus
• Experience with integration technologies i.e. ETL, data migration and packaged applications
• Experience supporting a sales/account management organization
• Detailed oriented with strong organizational skills
• Effective prioritization, organization and multi-tasking skills
• Ability to work in fast paced, dynamic environment, meet changing deadlines and priorities on multiple simultaneous projects
• Excellent oral and written communication skills
• Professionalism in dealing with all levels of management and staff