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Field Engineer 3
Ref No.: 18-05853
Location: Phoenix, Arizona
 Key Responsibilities:
  • Respond to technical service hardware repair requests on enterprise-level servers, storage sub-systems and drives and networking devices at client locations in the area.
  • Resolve clients' questions or problems in the areas of system configurations, product functionality and technical troubleshooting.
  • Serve as primary support liaison between company and customer.
  • Performs installs, moves, adds and changes as required
  • Installs and maintains enterprise servers, mainframe, high-end networking and complex product configurations, servers, storage-subsystems and drives
  • Takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures a high level of customer satisfaction throughout the service delivery transaction.
  • Technical and Behavioral Skills
  • High school diploma or GED required
  • Background investigation and drug screen required
  • 2 or more years of experience in a field service support role deploying and supporting server and storage systems such as Dell, Client or IBM servers, Cisco networking, and Hitachi or EMC storage arrays.
  • Must have valid driver's license and reliable vehicle with appropriate insurance (required)
  • Ability to troubleshoot and repair enterprise-level software and hardware issues.  Excellent problem solving skills where problems may be complex or hard to diagnose.
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
  • A+, Client, Cisco, Dell and EMC certifications are highly desired
  • Must be available for after-hours on-call rotation
  • Must be available for varying shifts on a rotating basis.