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Field Engineer 3
Ref No.: 18-05816
Location: San Francisco, California
Job Title: Field Engineer
Location: San Francisco, CA
Duration: 6+ months
 
Day to Day Work
  • Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Takes responsibility for potential or desired follow-up services or problem escalation.
 
General Duties
  • Apple/MAC Deskside support required, this site has heavy MAC support. (90/10 MAC vs PC)
  • NOTE:  This role will support multiple sites.  Two sites are within walking distance, one site may require very short travel, and candidate must be open to this support.
  • General hardware break/fix of laptops, desktops, some server work
  • Troubleshooting and repair of hardware and software issues to maintain business continuity
  • Diagnose, troubleshoot and repair printers (Client, Lexmark), phones, peripheral equipment and other devices like Blackberries or handhelds
  • New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
  • Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction.
 
Role Requirements:
  • High School diploma or GED required
  • ACMT (Apple) Certification a plus
  • Background investigation and drug screen required
  • 3 or more years of experience in a hands-on desk side support role required
  • Must have valid driver's license with reliable vehicle and appropriate insurance (required)
  • Advanced knowledge of Windows operating systems, Microsoft Office software required
  • Experience supporting Apple / Mac / iOS products required. Apple certification strongly desired.
  • Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues.
  • Excellent communication and customer service skills required.
  • A+, Client certifications a plus.