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Field Engineer
Ref No.: 18-05743
Location: Greer, South Carolina
 What to expect:
  • Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
  • Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
  • Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
 
Required Skills :
  • Dell hardware service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
  • Strong IT background with a focus Hardware support of Dell products
  • Ability to multi-task in a fast paced environment.
  • Professional appearance and attitude when interacting with our clients' in-person
Qualifications :
  • 3+ years of relevant hands on Dell hardware experience
  • Excellent troubleshooting skills with related hardware component