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Data Center Technician (3rd Shift)
Ref No.: 18-05714
Location: Tarrytown, New York
Job Title: Data Center Technician
Work Location: Tarrytown, NY
Duration: Full Time
Shift: 3rd Shift

Job Description:
Data Center/Client Support Technician serves as a direct point-of-contact for most customer and service provider interaction. This interaction includes receiving and resolving Tier 1 and Tier 2 customer requests via Phone, e-mail and internal ticket system, escalating alerts to appropriate personnel, rebooting servers and network devices. The role includes the coordination and execution of planned maintenance, as well as performing security scans on designated customer environments.
This person's responsibilities include escorting vendors and/or customer visitors in data center space. Acting as a liaison between customers/providers and our NOC Engineer Team for resolving network problems and testing with customers. Responsibilities include monitoring our ticketing system and completing requests as they come in.

Responsibilities and Duties
  • Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by Client process and procedures.
  • Troubleshoot various issues such as internal Client Data Center questions/requests raised (Password request, ticket investigation, researching vendor position), customer issues or questions, or issues Client is requesting a provider to take action on.
  • Respond to customer requests and provide consistent communication as defined by Client policies.
  • Interact with Network Suppliers, Vendors and Customers on a daily basis; opening tickets and performing follow up with external organizations on customer related issues
  • Resolve trouble/request tickets and provide detail updates within ticketing system
  • Perform daily backups and recovery, when necessary
  • Setup and maintain users, groups and permissions
  • Install software patches when necessary
  • Monitor client network connectivity
  • Troubleshoot PC workstations and take necessary steps to repair
  • Provide support and training for users
  • Install, configure and test software and hardware
  • Install software patches and upgrades as required
  • Keep users updated and knowledgeable on current and upcoming technology projects
  • Maintain excellent in customer service
  • Follow all processes written and verbal for Selling, Installing, Maintaining, Training, and supporting the technology environment of Clients' clients
  • Properly process all Service Requests including tracking of incident time, materials

Qualifications and Skills
  • Basic understanding of configuration and support of the Microsoft server environment, Including:
  • Proficient in Windows 7, 8 and 10
  • Working knowledge of Windows Server 2008 and 2012
  • Exchange 2010 and 2013.
  • Strong diagnostic skills. Perform analysis, implementation, and monitoring of Windows strong understanding of Active Directory and other core Microsoft technologies
  • Extensive knowledge of TCP/IP protocol. This knowledge will be applied to firewall configuration and troubleshooting
  • Excellent verbal and written communication skills are required to effectively interact with peers, senior management, vendors, consultants, and internal/external customers
  • Ability to learn new technologies and utilize the Microsoft resources provide as part of our partnership programs
  • Ability to work off-hours as needed

Qualifications:
  • Bachelor degree or four (4) years relevant information technology experience
  • MCSE or equivalent experience
  • Committed to work 3rd shift
  • Sound Communication Skills (both written and verbal)
  • Ability to learn and retain information in a fast pace environment
  • Demonstrate excellent attention to detail
  • Ability to multi-task efficiently
  • Ability to work independently and/or as a part of a team
  • Strong analytical skills
  • Ability to effectively prioritize workload
  • Resourceful, innovative, and creative
  • Ability to have a highly flexible schedule, as well as to work extra hours as needed
  • Must be willing to work on call via a cell phone, including weekends or holidays to support the operations staff
  • Reliable Transportation
  • Ability to lift 50lbs

Additional Qualifications:
  • Data Center Experience: 2 to 3 years minimum
  • Technical Support : 1 to 2 years minimum
  • Experience with Structured Cabling and Network Wiring
  • Working Knowledge of Network and Server Equipment (i.e., Cisco, Brocade, Client, etc.)
  • Understanding of DNS
  • You will be required to pass a background screening
  • Required experience: Help desk: 2 years / Data Center knowledge: 1 year