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Business Analyst
Ref No.: 19-00383
Location: Eagan, Minnesota
 
·         Working knowledge of Service Now core architecture and especially modules such as IT Service Management (Incident, Problem, Change, Configuration and Asset Management, Knowledge).
·         Experience in requirements gathering & analysis, solution design, development task management, quality assurance and release methodologies.
·         Skill to effectively communicate, analyze, collaborate and solve problems with Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests.  Ability to work directly with internal and external stakeholders.
·         Identify system deficiencies and recommend solutions.
·         Expected experience level-10+ Yrs.