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Systems Administrator-ServiceNow
Ref No.: 18-00027
Location: Windsor Mill, Maryland
Position Type:Right to Hire
Start Date: 02/14/2018
The Systems Administrator-ServiceNow is responsible for managing all aspects of ServiceNow, including configuration and implementation of applications, as well as assisting with 3rd party integrations. The Systems Administrator-ServiceNow partners with internal departments and team stakeholders to develop best in class processes for usability, adoption, overall application effectiveness and management reporting.

  1. 40%: Designs, develops, tests, documents, and deploys high quality business solutions with the ServiceNow platform based on industry best practices as well as business needs while following Change Control processes and direction from supervisor.
  2. 30%: Responsible for using proven project management methodologies and sound development practices to ensure the quality delivery of the enterprise solution.
  3. 15%: Interfaces with Business Analysts and technical staff. Is holistically responsible for delivering complete, stable, and reliable work products.
  4. 15%: Communicates and collaborates with other technical resources and stakeholders regarding status, technical issues and creative solutions.


HS Graduate or GED or Associate's Degree or Bachelor's Degree

Type of Credentials/Licenses: ServiceNow Administrator

Related Work Experience: 4-6 years

Work experience / skills / abilities required to perform the job effectively.
-Strong written and verbal communication skills
- Prior working knowledge of or experience with three or more of the following modules is required: Incident
Management, Problem Management, Request Management, Change Management, Asset Management,
Release Management,
- Must be open and willing to support other applications, technologies, and ways of thinking
- Strong team player and accustomed to following established change control and reporting processes

This position is an individual contributor and has no supervisory responsibilities. Provides functional expertise through day-to-day work tasks. Works under the supervision of management.