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Desktop Support
Ref No.: 17-00014
Location: Houston, Texas
Position Type:Contract
Start Date: 09/08/2017
Duties and Responsibilities:
Maximizes the productivity of user workstations, personal and notebook computers and network software & hardware by troubleshooting and correcting issues in a timely manner.  
Provides Tier I technical support to our staff (Houston and domestic remote sites) by resolving questions and problems relating to information systems hardware and software, network devices, cabling, workstation, peripherals, and electronic mail. 
Determines root cause for problems and resolves in an efficient and timely manner to minimize downtime, optimize efficiency and ensure customer satisfaction. 
Solves general network problems related to PC hardware and cabling as well as software problems.
Maximizes the productivity of users by providing training and expanding knowledge of software and its capabilities.
 Diagnoses and repairs the user workstations.
 Installs, tests and maintains software upgrades and new software packages. 
 Assists internal departments with multi-media (including video) presentations and training and special requirements.
 May reconfigure workstations and network cabling.
 Familiarity with and operation of ITSM tools.
One to three years related experience and knowledge of current versions of Windows and MS Office.
Application Software proficiency in MS Project, AutoCAD, Primavera, FTP, O365 (Skype for Business, Licensing, and Provisioning) considered a plus.
Working knowledge of AntiVirus software (Forefront, Cylance, TrendMicro), ServiceNow, IPC systems, OneDrive
Requires good interpersonal and communication skills to ensure effective communications with all levels of personnel.
Must have ability to handle multiple tasks and changing priorities with interruptions in a fast paced environment.
Must be able to fulfill responsibilities after normal business hours when necessary.  Must be able to offer 24 hour / after-hours desktop support.
Must demonstrate the ability to handle confidential or sensitive information or issues.