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Technical Service Request Fulfillment Engineer
Ref No.: 23-01840
Category: Experienced Professional
Location: Plano, Texas
Position Type:Contract
Start Date / End Date: 04/15/2023 to 12/31/2023
Genesis10 is currently seeking a Technical Service Request Fulfillment Engineer with our client in the financial industry located in Plano, TX. This is a 8 month + contract position.

Responsibilities:
  • Advanced Technical Support for Event and Incident Management
  • Global troubleshooting to provide event and incident response and restoration
  • Maintains System access to participate in troubleshooting efforts
  • Review and support Break/Fix changes to and from vendor
  • Post incident follow up actions
  • Ensuring global consistency through the use of repeatable NSIM processes, procedures and roles
  • Maintaining stability in the network as changes are introduced and executed
  • Follows documented Network Center standards and procedures
  • Develop and/or maintain necessary incident management communication
  • Answers incoming problem calls from customers and internal sites and engages necessary resources to resolve associated tickets
  • Ability to manage client escalations and negotiate resolution
  • Follow and enhance existing process and procedures
  • Expected to quickly become familiar with existing infrastructure and be able to rapidly respond to service impacting outages
  • Contribute on Network Services projects, specific to Operations, under the direction of the Technical Analyst Manager

Requirements:
  • Experience in NOC or relevant customer service skills
  • Experience with ITSM Remedy
  • 2 to 3 years work experience with DNS, DHCP,QIP, BIND, HTTP, and TCP/IP
  • 1 to 2 years work experience with BlueCat, Infoblox, or VitalQIP
  • 1 to 2 years work experience working with Linux
  • 2 years of in-depth hands on troubleshooting experience within the Security Core Technologies, including low level design and engineering
  • Knowledge of troubleshooting using Sniffers, TCP Dump, Splunk and Wireshark
  • Functional understanding of networked applications requiring application traffic management solutions, including HTTP, HTTPS, SSH, FTP, DNS, NTP, ANYCAST services, and others
  • SDN and Automation understanding
  • Self-starter
  • Domain Name Service (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Network Time Protocol (NTP)
  • IP Address Management (IPAM)
  • DNS ANYCAST
  • F5 BIG-IP Local Traffic Manager (LTM)
  • F5 BIG-IP Global Traffic Manager (GTM)
  • Software-Defined Networking (SDN)
  • Automation

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. 

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. 

Benefits of Working with Genesis10: 
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. 
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. 
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) 
  • Behavioral Health Platform 
  • Medical, Dental, Vision 
  • Health Savings Account 
  • Voluntary Hospital Indemnity (Critical Illness & Accident) 
  • Voluntary Term Life Insurance 
  • 401K 
  • Sick Pay (for applicable states/municipalities) 
  • Commuter Benefits (Dallas, NYC, SF) 
  • Remote opportunities available 

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. 

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.