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Change Manager Delivery Lead
Ref No.: 23-01839
Category: Experienced Professional
Location: Plano, Texas
Position Type:Contract
Start Date / End Date: 03/20/2023 to 12/29/2023
Genesis10 is currently seeking Change Manager Delivery Lead with our client in the financial industry located in Plano, TX. This is a 9 month + contract position.

Responsibilities:
  • Responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program
  • Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end to end visibility into the health of the deliverables
  • This role ensures execution and delivery meets the client's expectations in terms of the functionality, quality, timeline, and cost
  • They facilitate sync points across multiple organizations to enable delivery
  • The areas of focus for the Delivery Lead role includes support of engineering teams under the Service Request Fulfillment (SRF) umbrella
  • Candidate will be responsible for end-to-end ITIL change management
  • In this role the candidate will act as a gateway between engineering teams and application owners by managing a high volume of changes from creation to closure within ITSM Remedy
  • This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management; at times, they may interface with various levels of senior management
  • Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large
  • Collaborate with other internal/external teams such as Operations, Engineering, and Requestors on core design requirements/standards and impact assessment
  • Maintain accurate records of requests and communications by utilizing the client's systems of record
  • Communicate the status and progress to the customer daily via the client's systems of record and respond to requests from customers in a timely manner
  • Adhere to client processes, such as representing the change in Change Committee meetings and Design Review sessions
  • Create, modify, and represent appropriate change records as required prior to implementing or hand-off
  • Deployment in compliance with architecture standards and policies
  • Act as a consultant on a range of technologies where he or she is a subject matter expert
  • Follow reference models, blueprints, and playbooks to ensure the design is compliant

Requirements:
  • 3-5 years of experience working in Change Management space
  • Change management experience ITSM experience preferred
  • Foundational knowledge of ITIL processes
  • Leadership: Self-starter, self-directed, and shows initiative
  • Working knowledge of JIRA/Confluence
  • Experience working in an Agile environment
  • Microsoft Excel and Power Point experience
  • Demonstrated ability to reduce process complexities
  • Organized and detail oriented
  • This position will require candidate to exhibit strict organizational skills in an environment with constant shifting priorities
  • A high-level understanding of existing and emerging technologies and business requirements
  • Strong communication and problem-solving skills are a must
  • The candidate must be able to work on their own and successfully in team settings in various sizes and locations
  • Must have strong analytical skills

Desired Skills:
  • B.S. degree in Computer Science, Engineering, Business or equivalent
  • Demonstrates ownership: is accountable and can hold others accountable (professionally)
  • Ability to partner with others for the good of the initiative
  • Implementation knowledge of Agile framework and SCRUM ceremonies for project planning and work prioritization
  • Financial services (Insurance, Banking, Investment Banking) is a plus
  • Has participated in design, implementation, or operations process

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF)
  • Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.