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Voice Engineer
Ref No.: 23-01649
Category: Experienced Professional
Location: Scarsdale, New York
Position Type:Direct Placement
Start Date: 04/24/2023
Genesis10 is seeking a Voice Engineer for a direct hire position with a financial services client located in Scarsdale, NY. This is a hybrid position.

The Voice Engineer contributes to the building of the company's technical infrastructure for digital transformation purposes by working on complex projects that involve planning, designing, and installing devices and applications, as well as providing level 3 technical support solutions for voice and video information technology. The incumbent participates in the development of long-term strategic, capacity and performance planning objectives, as well as activities related to network infrastructure security audits.

  • Ensure that our enterprise voice communications network, including but not limited to the installation, maintenance, and management of all voice equipment (voice servers, gateways, PBX switches, phones, circuits, wiring, servers, backup systems, voice network management and diagnostic tools) are reliable.
  • Plan and implement enterprise unified communications-based projects.
  • Mentor as well as train junior engineers and technicians.
  • Design and develop Cisco unified communication architectural enhancements; troubleshoot unified communication issues; create functional and technical design documentation and establish standards to correspond to engineering specifications and industry best practices.
  • Partner with vendors, clients, carriers, and technical staff on VoIP implementation, optimization, security and ongoing management, including but not limited to troubleshooting infrastructure and services counting.
  • Safeguard overall technical capabilities, stability and performance.
  • Provide recommendations related to the design and implementation of VoIP enhancements.
  • Produce and maintain all necessary technical documentation; guarantee all work activity is accurately documented in our tracking systems.
  • Monitor design, programming and application standards and ensure compliance with internal policies and procedures.
  • Safeguard performance, capacity, and availability, as well as the quality of voice environment monitoring for emerging incidents and initiate preventative action.
  • Perform other duties as requested.

  • Bachelor's degree required.
  • CCNA Voice, CCNP Voice, or CCIE Collaboration certifications are highly preferred.
  • 5 + years working on technologies such VOIP, Call Manager, Unity and voice gateways.
  • 5 + years directly working with customer and client technical teams.
  • 5 + years implementing Voice solutions.
  • 5 + years designing domestic call routing with on Cisco VG, CME, CUE, and CCM.
  • 5+ years implementing Dial Plan.
  • Experience managing, supporting and deploying network infrastructures.
  • Solid background in network administration and architecture.
  • Demonstrated experience writing voice and network security policies, standards, and procedures as well as utilizing network analysis tools to determine root cause of voice problems.
  • Voice recording integration with third-party solutions.
  • Low-level design details for the unified communications solutions.
  • Basic LAN and WAN network routing and switching.
  • Implementation, migration planning, and solution testing.
  • QOS policies across enterprise for data, voice and video solutions.
  • Must have experience with disaster recovery plans and related technologies.
  • Strong interpersonal and communication skills (verbal + written).
  • Ability to work a flexible schedule, available after hours and weekends as needed and willing to work on-call rotation
  • Available to travel up to 25% of time.

The salary range for this position is $130,000 - $170,000

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF)
  • Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.