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Network Support Specialist, LAN/WAN
Ref No.: 23-00464
Category: Experienced Professional
Location: Cleveland, Ohio
Position Type:Contract
Start Date / End Date: 04/24/2023 to 01/31/2024
Network Support Specialist (LAN/WAN)
Genesis10 is currently seeking a Network Support Specialist, for a one-year contract position supporting a network security team for a global manufacturer of welding products based in Cleveland, OH. This position will start onsite 5 days per week then move to a hybrid work schedule.
Pay: $55.00-$60.00/hr W2 (based on experience)
Location: Cleveland, Ohio
Period of Performance: February 2023 to March 2024
No C2C, please. Candidate must be legally authorized to work in the country of employment without sponsorship for employment visa status now or in the future.
Job Duties
  • Provides tier II & III technical support for incidents and requests that come into the Global Network Team.
  • Participates and contributes to continuous improvement activities.
  • Documents standard work processes and procedures for common technical problems.
  • Submits knowledge articles for Service Operations team, increasing likelihood of first call resolution.
  • Acts to resolve technical issues including network down, intrusion, circuit down, and poor network performance. Must consistently demonstrate intermediate analytical and troubleshooting skills.
  • Implements and improves monitoring and reporting solutions to manage network performance and availability.
  • Performs root cause analysis, risk identification, and risk mitigation strategies.
  • Keeps current on network technology issues and trends through seminars, publications and self-education on an ongoing basis.
  • Generates systems change requests, test plans, and back out plans as necessary to perform system changes and modifications.
  • Proficiency in ServiceNow ITSM tools and processes.
  • Bachelor’s Degree in Information Systems, Computer Science, Business or equivalent relevant experience
  • 5+ years of supporting and designing enterprise networks and technologies
  • Strong hands-on experience with fundamental LAN/WAN/WLAN technologies (Cisco, SD-WAN, etc.)
  • Solid understanding and troubleshooting network/firewalls
  • Experienced in network design and migrations in manufacturing enterprise environments, supporting advanced, complex, secure networks including wireless and VPN access
  • Network Segmentation (NAC) experience is a plus (multiple vendors)
  • Cisco Certifications CCNA or higher a plus, and strong Cisco Client knowledge preferred
  • Highly motivated, self-starter, customer centric, and the ability to work without supervision
  • Demonstrates flexibility in responding to unexpected demands. Contributes willingly during emergencies and other necessary situations during and/or after regular work hours. This position requires night and weekend work along with on call rotations

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
  • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
  • Behavioral Health Platform
  • Medical, Dental, Vision
  • Health Savings Account
  • Voluntary Hospital Indemnity (Critical Illness & Accident)
  • Voluntary Term Life Insurance
  • 401K
  • Sick Pay (for applicable states/municipalities)
  • Commuter Benefits (Dallas, NYC, SF)
  • Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.