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IT - Desktop Support 2
Ref No.: 22-10591
Category: Experienced Professional
Location: KALAMAZOO, Michigan
Position Type:Contract
Start Date / End Date: 07/18/2022 to 12/31/2022
Genesis10 is currently seeking an IT- Desktop Support 2 Consultant with our client in the financial industry in their Kalamazoo, MI location. This role is a 5 month + contract position.

  • Perform desk-side Windows XP workstation support in a networked office environment
  • Supporting or performing MS Office and Outlook configuration and troubleshooting, software installation and configuration, new user set up, printer and network file share configuration and troubleshooting, peripheral installation, configuration and troubleshooting, and computer/user moves, adds, and changes
  • Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required
  • Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements
  • Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs)
  • Answer ServiceNow tickets
  • Provide troubleshooting as needed

  • High school degree and Bachelor's degree in related technical field or equivalent education/experience
  • Certifications to include A+, Security +, Net+, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment)
  • 4-5 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting
  • 3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken
  • Ability to demonstrate outstanding customer service skills
  • Strong oral and written communications skills
  • Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision
  • Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems
  • Ability to demonstrate strong organizational skills and the ability to follow documentation procedures
  • Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers
  • Proficiency in windows 10
  • Remote troubleshooting and support
  • Experience with ServiceNow or similar (ticket managing system)
  • Customer service experience
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired Skills: 
  • Previous retail experience (i.e., Apple, BestBuy)
  • Previous financial services company experience 

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience, and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”