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Network / System Engineer
Ref No.: 22-09549
Category: Experienced Professional
Location: Charlotte, North Carolina
Position Type:Contract
Start Date / End Date: 09/12/2022 to 09/11/2023
Genesis10 is currently seeking a Network / System Engineer with our client in the financial industry in their Charlotte, NC location. This is a 12 month + contract position.

Responsibilities:
  • Responsible to support PEGA & JAVA based applications as a L1/L2 Production Support resource
  • Able to resolve simple to complex issues with applications that utilize PEGA technologies, and will ensure that all incidents related to our supported applications are resolved in a timely manner
  • Ensure functioning of the production environment with the view to maintain stability and control
  • Hands-on technical role primarily handling applications built on a PEGA/CLM based platform
  • Provide application support in accordance with standard guidelines within the agreed SLAs
  • Debug and identify production issues by analyzing code and reproducing the issue in lower environments
  • Participate in high priority incident triage calls which may include but not limited to DB server issues, application server issues, Code issues, Data issues and network issues
  • Partnering with L3 support teams and infrastructure support teams to resolve issues and drive problem management
  • Review service trends, identify themes, communicate risk and propose technical solutions
  • Monitor performance trends, system stability and trigger preventive actions
  • Job scheduling / Batch Management
  • Manage production support for mission critical systems

Requirements:
  • 2-3 years of experience working with/supporting Pega based applications
  • Significant background supporting applications that incorporate extensive PEGA service & data Integrations across multiple technologies
  • ITIL Service Operations – Incident, Problem, & Alert Management
  • Business communications related to technical issues
  • Geneos ITRS monitoring system – Setup, configuration and day-to-day usability
  • Scripting in Python 3 / Shell Scripting
  • Excellent communication skills
  • Expertise in server monitoring, Agents monitoring and Node management
  • Experience working with / supporting highly integrated applications
  • Should be responsible for monitoring and fixing the items in Workbaskets, broken queues, and Health check
  • Able to verify and clean-up WL and WB assignment errors
  • Able to produce reports using Report definition rule
  • Able to train team members on PEGA application and incidents handling
  • Good to have the knowledge of middleware tools/consoles, and Cesium Database
  • Comfortable using the desktop MS Office suite of apps
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired skills:
  • Experience leading a Pega application production support or development team
  • Pega PCSA certification
  • Previous hands-on experience with Development, enhancements and code fixes of Pega based applications
  • Previous experience in handling Pega application production support incidents
  • Expertise in Pega Connectors rules and service rules
  • Experience with monitoring tools: SPLUNK, App Dynamics, SiteScope and Client tool - MIPS MRD

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com.  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”