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Sr Customer Success Manager
Ref No.: 22-08019
Category: Experienced Professional
Location: Chicago, Illinois
Position Type:Contract
Start Date / End Date: 05/30/2022 to 05/29/2023
Genesis10 is currently seeking a Sr Customer Success Manager with our client in their Chicago location. This is a 12 month + and remote contract position.

Description:
  • At client, we trust each other to do our best work where it works best for us and our teams.
  • This role offers both hybrid or remote work options, meaning you can work from home and commute to a client office, depending on what's best for you and when it is important for your team to be together, or this role can be performed remotely in most locations in the country of employment.
  • The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure client Customers achieve a significant return on investment (ROI) and drive business success with their client hiring solutions investment.

Responsibilities:
  • Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for client and many of its customers.
  • Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk.
  • Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value.
  • Agree on business objectives and goals with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews.
  • Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews.
  • Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.
  • Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows.
  • Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
  • Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
  • Interpret customer insights to drive change in product and act as voice of customer to client Product teams.
  • Expedite technical and purchase-related escalations.
  • Document all communication with customers accurately and in a timely manner via system tools.
  • Up to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.

Requirements:
  • 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp).

Preferred Qualifications:
  • Recruiting or other applicable talent experience.
  • Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges.
  • Proficient organization, project management, and time management skills.
  • Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
  • Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.
  • Proficient understanding of Sales concepts and Software as a Service.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V "