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Project Manager, Trust & Safety Scaled Ops Quality
Ref No.: 22-06486
Category: Experienced Professional
Location: Sunnyvale, California
Position Type:Contract
Start Date / End Date: 05/09/2022 to 05/08/2023
Our client, the world's leading search engine and technology company, is seeking a Project Manager, Trust & Safety Scaled Ops Quality. This is a 12 month + contract position located in Sunnyvale, CA.

  • In Trust & Safety Scaled Ops Quality, the mission is to set the gold standard for quality assurance in the trust and safety industry.
  • Trust & Safety's extended workforce of manual reviewers is the largest in the fraud, spam, abuse, and content moderation industry.
  • Establishing trusted and proven quality assurance standards for the work of our extended workforce is critical, as incorrect decisions made by manual reviewers can have significant implications on users and/or on machine learning models which consume the labels produced in the manual review process.
  • As a team, we define how to measure the quality of manual reviews, build out monitoring tools and processes for the same, and ensure that emerging quality issues are detected in a timely manner.
  • As a project manager, you will be helping us build for scale by migrating our quality framework to one unified platform.
  • You will be involved from project inception and planning out each migration to actual implementation through to documenting the implementation.

  • Drive workflow-level migration plans working with cross-functional partners.
  • Drive execution for each migration, track schedule/milestones, flag risks, resolve issues, and manage escalations.
  • Coordinate with stakeholders to ensure alignment on new processes, training on tooling/error categorization, UAT, launch readiness, etc.
  • Coordinate with technical resources for the technical aspects of the migration.
  • Provide thorough, easy to consume documentation of each migration.
  • Working with cross-functional partner teams to plan quality implementations.
  • Managing the schedule for each implementation and keeping milestones on-track.
  • Flagging risks and coordinating escalations when issues arise.

  • BA/BS degree.
  • 4+ years of cross-functional project management experience.
  • Proven track record of documenting technical implementations.
  • Strong communication and collaboration skills.
  • Excellent problem-solving, critical thinking, and analytical skills.
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp).
  • SQL knowledge and experience working with multiple large datasets.
  • Content moderation and/or experience quality assurance.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V "