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Assoc. Technical Support Engineer
Ref No.: 22-02293
Category: Experienced Professional
Location: Pleasant Prairie, Wisconsin
Position Type:Right to Hire
Start Date: 03/07/2022
Genesis10 is seeking a Assoc. Technical Support Engineer for a contract position with our client in Pleasant Prairie, WI. 

SUMMARY:
  • Provide Level 2 IT Operations support for multiple Infrastructure, Application, and Security technologies.
  • This is an operations position with emphasis on providing technical support for multiple technologies, including issues monitoring, triaging, and resolution within defined service levels.

ESSENTIAL FUNCTIONS:
  • Provide technical operations and data center support for multiple Infrastructure, Application, Security, and Reporting technologies.
  • Monitor systems and alerts, perform issue identification, logging, triaging, and resolution.
  • Participate in IT major incident, change, problem management, and disaster recovery processes.
  • Maintain high availability and reduce downtime for critical systems and applications.
  • Resolve business impacting issues within defined service levels.
  • Deploy new hardware, software, perform IT upgrades and maintenance on IT applications and services.
  • Solve problems, determine appropriate actions, and complete planned activities with minimal direction.
  • Collect necessary information and escalate to Subject Matter Experts, as needed.
  • Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

QUALIFICATIONS:
  • Associate's Degree in Information Technology, Computer Science, or related field
  • Strong IT incident, change, problem, knowledge management skills
  • Understanding of basic network, server, security, reporting, or application technologies
  • Strong team player with excellent collaboration and problem-solving skills
  • Must be flexible, adapt to changing priorities with good organization and time management skills
  • Excellent verbal and written communication skills

If you have the described qualifications and are interested in this exciting opportunity, apply ASAP!

Genesis10 has been providing staffing services since 1999 and is recognized by Gartner as a Top IT Staffing firm in the U.S. and by Staffing Industry Analysts as an organization that “stands out for its sizeable operation, impressive achievements and as an industry leader in today’s competitive and dynamic ecosystem. Whether you are looking for contract, contract-to-hire, or permanent positions, let's connect today!

Benefits of Working with Genesis10:

•           Medical, Dental, HSA, 401k, etc are available.
•           Bi-weekly payroll.
•           Established consultant re-marketing program that provides meaningful and challenging on-going opportunities.
•           Delivery Director for employee success and support.
•           $1000 referral program with the opportunity to earn additional income.

About Genesis10:
Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com “Genesis10 is an Equal Opportunity Employer, M/F/D/V”