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Desktop Systems Spec 3
Ref No.: 20-04198
Category: Experienced Professional
Location: Milpitas, California
Position Type:Contract
Start Date / End Date: 08/12/2020 to 02/11/2021
Genesis10 is currently seeking a Desktop Systems Spec 3 with our client in their Milpitas, CA location. This is a 6 month + contract position.

  • Seeking a Desktop Systems Spec 3

  • Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed
  • Support onsite (Zoom) conference rooms; setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properly
  • Support and handle new hire tasks; provision new systems for replacement and new hires setup
  • Service End-User Walk-Ups and by Phone
  • Assists in determining suitable software and/or hardware to meet user requirements.
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
  • Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
  • Maintaining an inventory of PC hardware equipment and software programs
  • Providing relocation of PC systems as needed
  • Meeting and coordinating with other local Technology department members on product installation, training, and support
  • Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs
  • Assisting with special projects on various issues as needed
  • Documentation; write and update documentation of all IT/Systems Processes
  • May conduct training programs designed to educate an organization's computer users about basic and specialized applications
  • Strong customer service, really good with troubleshooting, analysis, especially on the windows environment
  • 60-80% working with users troubleshooting and deploying new OS over the phone, remotely and onsite
  • Responsible for phone config using Cisco IP desk phones – Admin console to configure a desk phone – experience good, not required 

  • Associates degree in Computer Science
  • 3+ years of experience in related field; supporting end-users (in person) in an enterprise corporate environment
  • Unidentified Telecom
  • Knowledge of WIN 7/10
  • Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows)
  • Be able to troubleshoot video conference rooms
  • Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
  • Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
  • Able to work independently as well as with a team
  • Able to lift to 40+ pounds of technical equipment
  • Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams
  •  2 year degree or IT certificate 
  • Able to work as a W2 employee of Genesis10 (no corp to corp)
  • Nice to have:
    • Mac knowledge
    • ZOOM conference- A plus
    • IT COMPTIA certifications; 2+years
    • General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at "Genesis10 is an Equal Opportunity Employer, M/F/D/V