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Production/Technical Support
Ref No.: 20-04167
Category: Experienced Professional
Location: Jersey City, New Jersey
Position Type:Contract
Start Date / End Date: 07/30/2020 to 07/30/2021
 
Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry in their Jersey City, NJ location. This is a 12 month + contract position.

Description:
  • A production support specialist has to co-ordinate effectively with all the support groups and sub-systems to ensure prompt evaluation of a situation, and efficient resolution in a production environment
  • Production support specialist must perform initial triage, identify immediate solution and permanent fix based on the root cause analysis
  • Work well with the Application customer groups, educate the customers and proactively manage expectations
  • Gather information related to issues or situations, do research and identify the root cause
  • Provide immediate solutions as well as permanent preventative measures to ensure zero re-occurrence of the issues at hand
  • Ability to perform data analysis, profiling and answer customer's inquiries
  • Ability to efficiently handle multiple tasks in high pressure situations
  • Ability to effectively communicate status of issues and areas of opportunity for process/system improvements

Requirements:
  • Must have experience dealing with complex inquiries raised by customers in a large, multi-tenant, environment
  • Must have the ability to automate utilizing Gloss Product including Gloss Patches
  • Experience in SQL and Perl Scripting
  • Experience on L1, L2 and L3 level support is a must
  • Self-motivated; ability to multi-task efficiently
  • Knowledge of networking, UNIX/Linux platforms and programming
  • Critical thinking, strong problem-solving skills
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V