Previous Job
Previous
End User Engineer II - EUC Focus
Ref No.: 20-04069
Category: Experienced Professional
Location: Overland Park, Kansas
Position Type:Direct Placement
Start Date: 07/24/2020

Genesis10 is actively seeking an End User Engineer II/EUC resource for a direct hire/permanent position opening with our transportation industry client located in Overland Park, KS. 
 
Description:

Perform tasks associated with installing, configuring, and maintaining computer and/or network operating systems, systems software, and related hardware under guidance of senior staff.  Develop and implement technical knowledge to meet the needs of the team and organization.

Responsibilities :

  • Provide support and ensure reliability of deployed technologies, systems and processes according to established procedures and industry best practices.
  • Troubleshoot, analyze, monitor and review records and reports of productions, application, system failures and other problems.
  • Responsible for monitoring performance and maintaining system stability. 
  • Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities. 
  • Maintain platform related inventory and other hardware/software/license tracing documentation.
  • Manage small cross functional/departmental projects.
  • Coordinate the successful execution of project activities. 
  • Assist and develop project presentation. 
  • Present project presentation to technical groups.
  • Provide knowledge, training and solution sets to first level support teams to improve first call resolution and increase customer satisfaction. Review issues to identify trends and make recommendations for improvement.

Requirements: 

  • Bachelor's Degree in Computer Science or equivalent.

  • Two (2) years' experience in areas related to platform specific systems and/or network operations.
  • Experience with Active Directory structure and logic.
  • Basic understanding of script language as it applies to troubleshooting or discovery (i.e. Powershell, macro, etc.).
  • Basic understanding of group policy and script behavior.
  • Understanding of Windows operating system deployment and management (Windows 7, 8, and 10).
  • Experience with client application installation, packaging and deployments.
  • Experience with Mobile Device Management preferred. 
  • Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

  • Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
  • Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
  • Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
  • Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
  • Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Preferred Qualifications: 
  • Experience with Mobile Device Management.
  • Office 365 Administration.
  • Mobile Device Management (MDM).
  • Skype for Business Administration.
  • SCCM (System Center 2012).
  • Application packaging and deployment.
  • Image development & management via MDT.
  • Tier 3 incident resolution/root cause analysis. 

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com