Previous Job
Production / Technical Support
Ref No.: 20-04006
Category: Experienced Professional
Location: Charlotte, North Carolina
Position Type:Contract
Start Date / End Date: 09/07/2020 to 05/27/2021
Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry in their Charlotte, NC location. This is a 12 month + contract position.

  • A production support specialist has to co-ordinate effectively with all the support groups and sub-systems to ensure prompt evaluation of a situation, and efficient resolution in a production Hadoop environment
  • Production support specialist must perform initial triage, identify immediate solution and permanent fix based on the root cause analysis
  • Understand, monitor and evaluate production Hadoop job streams in support of bank operations
  • Monitor and evaluate Hadoop platform health and alerts
  • Ensure the Hadoop platform and services 100% availability
  • Work well with the Application customer groups, educate the customers and proactively manage expectations
  • Gather information related to issues or situations, do research and identify the root cause
  • Provide immediate solutions as well as permanent preventative measures to ensure zero re-occurrence of the issues at hand
  • Ability to perform data analysis, profiling and answer customer's inquiries
  • Ability to efficiently handle multiple tasks in high pressure situations
  • Ability to effectively communicate status of issues and areas of opportunity for process/system improvements

  • Must have experience dealing with complex inquiries raised by customers in a large, multi-tenant, Hadoop environment
  • 3-6 yrs of Hadoop experience and troubleshooting in Production support capacity
  • Experience on L1, L2 and L3 level support is a must
  • Self-motivated; ability to multi-task efficiently
  • Strong communication skills, backed up with strong technical knowledge about relational databases and data warehousing
  • Strong Hadoop application and platform support experience, hands-on experience with all the entire suite of tools/services in the Cloudera distribution of Hadoop
  • Should have detailed architecture understanding of Hadoop 
  • Hadoop Admin experience is a plus here
  • Strong experience in Spark data analysis and support is preferred
  • Strong SQL skills
  • ETL tools: Syncsort DMX-H ETL job development or L3 support experience on Hadoop platform
  • Job scheduling tools: Autosys
  • BI tools are a plus: Tableau
  • Knowledge of networking, UNIX/Linux platforms and programming
  • Critical thinking, strong problem-solving skills
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired Skills:
  • Soft skills
  • Flexible schedule

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”