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Fraud Analyst II
Ref No.: 20-03836
Category: Experienced Professional
Location: Sunnyvale, California
Position Type:Contract
Start Date / End Date: 07/15/2020 to 12/21/2020
Genesis10 is currently seeking an Fraud Analyst II with our company client in their Mountain View, CA location. This is a 6 month + contract position.

Description:
  • Seeking a Financial Analyst
  • This role will support the Payments Risk Team in helping to investigate potential fraudulent financial activity for company products
  • Please note that this role will provide rotational weekend support of up to 16 hours per month
Responsibilities:
  • Conduct investigations to catch fraudsters, learn fraud patterns and identify product vulnerabilities. Investigate, identify, and prevent fraud by reviewing accounts/transactions to enforce policies
  • Enhance our operational workflows via process improvements and identification of automation opportunities
  • Conduct outbound calls to the customers for fraud investigations
  • Handle high visibility escalations on a day to day basis and create detailed documentation
Requirements:
  • BA/BS degree or equivalent practical experience
  • Experience in working in financial or fraud space for a minimum of 1 year
  • Ability to work with and influence varied cross functional groups
  • Strong problem-solving and analytical abilities
  • Excellent communication skills - written and presentation skills. Independent, critical thinker with sound judgment and ability to deal with ambiguity
  • Customer communication skills: phone and email skills; Building business comms for escalation
  • Ability to build detailed documentation on critical escalations and to be able to deep dive and create a root cause analysis
  • Communication and problem-solving skills to be able to make customer calls and deal with customer accounts
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V