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Level 3 Prod Support - .Net Applications
Ref No.: 20-03691
Category: Experienced Professional
Location: Plano, Texas
Position Type:Right to Hire
Start Date / End Date: 07/07/2020 to 01/07/2021
Genesis10 is currently seeking a Level 3 Prod Support - .Net Applications with our client in the financial industry in their Plano, TX location. This is a 6 month + contract-to-hire position.

  • Production Support is responsible for running the day to day operations of the Production environment Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
  • Assesses initial severity, gather impacts, creates or updates Remedy tickets
  • Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone
  • Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly
  • Review and decisioning infrastructure and application changes
  • Work closely with our application development team on miscellaneous items
  • Needs to be able to be part of a 24x7 on-call rotation
  • Ensures monitoring/ready for business checks exist for all critical components and flows in the most optimal way
  • Escalation point for issues/outages that cannot be resolved by lower level teams providing technical direction
  • Follow-up on root cause analysis of issues and process improvements as needed
  • Assists with reporting (up-time, opportunities, incidents, etc.) to be used by senior leadership

  • 5 years' experience in Production Support handing critical applications in a large enterprise
  • .Net, C#, WebAPI 2.0 REST Services, LINQ, Stored procedure development in Oracle (or other RDMS) Supporting 
  • Experience with ITIL Methodologies/Processes (Incident, Problem, Change, etc.)
  • Excellent verbal and written communication skills in the English language
  • Forms effective partnerships to achieve results
  • Capable of prioritizing multiple basic projects, tasks and deliverables
  • Strong analytical and research skills
  • Experience with Application Monitoring Tools  
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired Skills:
  • Angular, TypeScript, WPF, IOC Containers, MOQ Frameworks, IBM MQ 
  • Familiarity with VB and C++
  • Experience with Splunk, App Dynamics, Introscope
  • Remedy ITSM, on call Coverage etc.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”