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Production / Technical Support
Ref No.: 20-03414
Category: Experienced Professional
Location: Richmond, Virginia
Position Type:Contract
Start Date / End Date: 08/03/2020 to 12/31/2020
Genesis10 is currently seeking a Production / Technical Support with our client in the financial industry in their Richmond, VA location. This is a 12 month + contract position.

  • Often responsible for the completion of a phase of a project
  • Provides guidance and checks the work of less experienced associates
  • Event Incident Management (EIM) is responsible for providing 24x7 end-to-end detailed monitoring and support of all infrastructure and application components critical to the client's Customer Facing Platform Technology (CFPT) CTO
  • This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer
  • Use of monitoring tools to proactively identify and research potential production incidents
  • Respond to alerts regarding potential production incidents
  • Escalate to advanced support as needed for problem resolution
  • Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact
  • Perform all environment routing, cycling, and implementation of splash pages
  • Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes
  • Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement
  • Develop procedures for trouble shooting and possible resolution of issues
  • Execute procedures reliably and escalate appropriately to solve incidents quickly

  • Proficient to work independently on the most complex projects, and often on multiple phases
  • Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems
  • Typically has 5 years' experience in IT production support or equivalent
  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; strong influencer, facilitator, and collaborator
  • Must be pro-active, enthusiastic, flexible, results driven with attention to detail
  • Knowledge of Splunk, Introscope, SiteScope, Tivoli Netcool/Web GUI, Gomez
  • Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Web methods
  • Experience in a large IT production support environment
  • Basic understanding/exposure to ITIL/ITSM
  • Ability to work in non-contiguous shifts including the potential for weekend days
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

Desired Skills:
  • ITIL Foundation/Intermediary certification
  • Experience in an ITIL based role, such as Service Desk, Incident, Problem or Change Management

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”