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Automation IVR Test Engineer- Cyara
Ref No.: 20-03262
Category: Experienced Professional
Location: Plymouth, Minnesota
Position Type:Contract
Start Date / End Date: 07/06/2020 to 11/13/2020
Genesis10 has multiple needs for QA resources with Cyara experience. 

Description:
Need solid testers with contact center testing experience.  Due to design changes as a result of Covid19 and the additional support they are provided to the state government, they need additional testers on their team to do more regression testing from the design changes.

Primary Responsibilities:
  • Effectively plan, define test Strategy/Test Cases, provide QA estimates, provide test management and Test Reporting throughout the Testing cycle
  • Create test cases, perform manual/automated testing and log detailed defects
  • Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
  • Work closely with product owners and scrum masters to determine acceptance criteria for testing
  • Should be able to understand the technical details of the product and assist development team in troubleshooting issues
  • Should be able to analyze quality of the product before rolling to customers by analyzing and validating defect leakages
  • Communicating with QA Lead, Dev Lead and Technical Managers on the activities about the project work through e-mail, written and verbal
  • Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus
  • Experience in developing Manual and automation test strategies with CYARA
  • Experience in designing and developing scalable, flexible, and cross-platform automation test frameworks.
  • Provides overall QA status reporting and escalate issues risks in a timely manner to management and assist in resolution
  • Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices and automation tools
  • Participate in building the strategy around test cases and end to end test framework to maximize the test coverage.
Required Qualifications:
  • Proven track record with a minimum of 7 years software/computer engineering experience
  • Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
  • 5+ working knowledge building out automation frameworks with in Enterprise SQA, deep knowledge of automation best practices.
  • Prior experience playing a significant role in DevOps, CM/RM, delivery automation, and experience with Maven, Jenkins, or similar tools
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Experience using Client ALM or Agile Central, and Cyara for automated testing.
  • Excellent communication and presentation skills.
Preferred Qualifications:
  • A Bachelor of Science Degree in Computer Science, Engineering.
  • Experience with SaaS products, Agile/Scrum, Devops
  • Excellent problem solving and analytical thinking abilities.
  • Experience with relational databases such as Oracle and MS SQL Server, Mongo DB, MySQL
  • Previous experience with onsite and remote/offshore team members
  • Experience with tools like JMeter, New-Relic, Performance Center and programming on JAVA.
  • Experience & knowledge on JVM, Heap Memory, Garbage Collection Process.
If you have the described qualifications and are interested in this exciting opportunity, apply today!

Benefits of Working with Genesis10:
  • Medical and dental insurance
  • Bi-weekly payroll
  • 401k plan
  • Downtown Minneapolis/St. Paul parking allowance
  • Delivery Director for employee success and support
  • Established consultant re-marketing program for our 50+ local clients!
  • Referral program with the opportunity to earn additional income
     
About Genesis10:
Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com “Genesis10 is an Equal Opportunity Employer, M/F/D/V”

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