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VP Operations
Ref No.: 20-03080
Category: Experienced Professional
Location: Plano, Texas
Position Type:Direct Placement
Start Date: 08/03/2020
Genesis10 is seeking a Director of Operations for a Full Time/Perm position located in Dallas, TX or Milwaukee with our client in the Financial Services industry.
W2 Status: Only W2 candidates will be considered for this position.
We are seeking a proven executive with a passion for building and leading a highly engaged Operations team. This is a broad role crossing the entire user journey of Commercial Loan Servicing. It also encompasses horizontal centers of excellence like Business Operations, Quality, Ops Training, Analytics measurement and improvement of customer experience.
  • Develop short term/long term operations goals that are aligned to the overall strategic goals for the company
  • Lead and mentor a team of operations leaders to execute successfully and deliver on the short term/ long term goals
  • Actively problem-solve and make tradeoff decisions balancing all elements of the scorecard: economics, customer, quality and talent.
  • Drive engagement and culture across the Operations team
  • Partner with other Executives and leaders beyond Operations, in cross-functional teams, to deliver strategies in support of company goals
  • Drive for excellence within the limited resources available.
  • Champion strategies that focus on seamless and inclusive customer experience as measured by various NPS measures
  • Act as a "Player / Coach-Athlete" by playing a key part in both leadership and development of the team as well as individual contribution to complex business problems and key initiatives.
  • Experience in Loan Servicing Operations Management is REQUIRED.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at 
“Genesis10 is an Equal Opportunity Employer, M/F/D/V”