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CNOC Sr. Engineer
Ref No.: 20-02718
Category: Experienced Professional
Location: Columbia, South Carolina
Position Type:Direct Placement
Start Date: 07/27/2020
Genesis10 is seeking a­­­­­­­­­­­ CNOC Sr. Engineer for a leading telecommunications company. This is a direct-hire opportunity.  The location of the position will be in either the Charlotte, NC or Columbia, SC location.
Job Summary:
The CNOC Sr. Engineer provides in depth support of the Client’s product portfolio, Transport, IP and Voice Networks.  The position requires extensive knowledge of commonly used concepts, practices, protocols and procedures in one or more of the functional areas and a firm functional understanding of the others. The Engineer will assist in the creation of policies defining standards for troubleshooting and testing in the CNOC.  The CNOC Sr. Engineer may operate with considerable latitude for unsupervised action or decision. This role requires collaboration with other engineers, managers, and stakeholders both internally and with clients in order to drive continual improvement.
This position can be located in Charlotte, NC or Columbia, SC.
Job Description:
  • Regarded as a subject matter expert in one or more of the following areas: Data, IP, Voice, Cloud or XaaS
  • Work with Engineering, Product Management, Service Delivery and Operations as the CNOC technical representative.
  • Serve as a technical escalation contact for customer issues
  • Provide assistance and support to other team members as required during outages
  • Utilizes high level of communication and interpersonal skills to establish and maintain positive and productive working relationships
  • Assist CNOC Management team as required to in resolving customer related troubles
  • Develop testing coursework and curriculum for CNOC and CSC team members that will be used to provide career pathing opportunities within the organization
  • Assist CNOC personnel with their technical development through coaching and mentoring
  • Performs analysis and studies trends to develop immediate and long-range plans to improve the customer experience, guide best practices and decrease the overall number of customer-impacting issues
  • Assist all CNOC technicians as required for analytical support in determining the root cause of customer problems and implement action plans to resolve
  • Act as the liaison for the CNOC with engineering and other internal departments on all technical matters
  • Attend customer meetings as needed
  • Approves Internal Technical Service Bulletins and creates Operations Best Practices as required
  • Perform any other duties assigned by Sr. Director Customer Service
  • Education:  College degree in Engineering or a related field and 5+ years professional level experience; or 8+ years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience required.
  • Experience:  Experience with at least 2 of the following required:  Service provider routing and switching technologies, IP routing equipment from Ciena, Cisco, Juniper, and/or Nokia (Alcatel-Lucent), UNIX systems ( BSD, Solaris, Linux), programming and scripting ( C, PERL, SQL), electrical and optical circuit test equipment.  CCNA/CCNP/Nokia certifications preferred.
  • Key Competencies:  Strong work ethic and multi-tasking ability. Demonstrated highly motivated self-starter. Demonstrated strong research and testing abilities. Demonstrated analytical skills. Must have a strong aptitude for problem-solving.  Excellent written and verbal communication skills required
If you have the described qualifications and are interested in this exciting opportunity, apply today!
About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at 
“Genesis10 is an Equal Opportunity Employer, M/F/D/V”